The new VIP program is designed to provide owners with a higher level of personalized on- and off-track care. Services include the creation of a personalized portfolio to help serve each VIP member; outlining and assisting with hotel, dining and transport options, in addition to serving as a liaison between VIP members and racetrack hospitality.
The TOBA Owners Concierge Program is a partnership between the Thoroughbred Owners and Breeders Association and Fasig-Tipton.
Structured around Gulfstream Park’s 2016 Championship meeting in Hallandale Beach, Fla., the service will be offered free of charge to existing and new TOBA members. The introductory period runs from Jan. 1, 2016 through March 31, 2016. For more information and the complete list of VIP services, click here.
“Since its launch last spring, the TOBA Owners Concierge has been very well received by every segment of the industry and we are excited to continue the development of the program, while bringing a higher level of individualized care to owners and horsemen,” said Christina Bossinakis, TOBA Owners Concierge Director.
The new service is also designed to assist horsemen, who are often charged with making or facilitating race day arrangements for their clients.
“It was the logical next step to assist trainers with the care of their owners, since they are often the intermediary between the owner and racetrack hospitality,” explained Bossinakis. “By starting at the source, we aim to support trainers and/or the stable’s hospitality staff with the care of their clients. Essentially, we are freeing trainers to focus on their horses, while we look after their owners. It’s a win-win situation for all involved.”
During the introductory period, the TOBA Owners Concierge will continue to offer remote assistance with hospitality at racetracks nationally. For a complete listing of participating racetracks, visit www.ownersconnection.horse.
